Terms and Conditions

We accept Visa or Mastercard Credit cards, most UK debit cards - Switch, Solo, Visa Delta, Electron, UK Maestro,JCB. All online payments are processed on Barclaycard’s secure servers, even we do not have access to your card details giving you total security from one of the worlds leading banks. However, if you would prefer to pay by card over the phone, BACS or Cheque we are happy to do so. Please call us on 0800 055 6265. Deliveries can be made to the cardholders address only. If you are purchasing on behalf of a third party (where a different address is required for delivery) we can accept payments via BACS or by cheque (goods are released for delivery once funds have cleared).

If you need to cancel your order before the goods have been despatched please contact us as soon as possible on 0800 055 6265. Any cancellations or returned items after despatch are subject to carriage being paid by the purchaser back to the original point of departure. This is a UK address for all goods other than Parador which is based in Germany; carriage costs to Germany may outweigh the cost of the goods. The cost of carriage of a cancelled order is the responsibility of the purchaser. Your statutory rights are not affected.

Please check all goods prior to fitting. We are unable to accept returns on carpets that have been fitted as manufacturers do not pay for replacements or refitting. Your statutory rights are not affected.

All goods need to be checked and signed for. Deliveries are to the kerbside - the driver is unable to carry the goods into the customer's premises. The driver will unload the goods from the vehicle but it is the customer's responsibility to ensure sufficient help is available when the delivery arrives. The delivery may be made by a courer including (depending on the size of the order) a pallet service by a large lorry. Delivery times are as follows: Special offers & Quick Step two working days if ordered before 12am; Floorsave & Della 7 working days; Parador 14-28 working days. Our couriers will deliver between 8am and 6pm - unfortunately we are unable to give a specific time. We will make every effort to adhere to an agreed delivery day but can accept no liability for circumstances beyond our control. Please advise us at time of purchase if the delivery address has any restricted access or other parking issues - please call 0800 055 6265 or indicate in the additional comments box at the checkout. We will contact you once your order has been placed to advise of delivery schedule. Please note that if there is no-one to accept delivery the goods will be returned to their original place of departure and a further carriage charge of £35.00 to re-deliver will apply.

For purchases of less than £350.00 + VAT:

A charge of £25 + VAT will apply for Monday - Friday deliveries and an additional charge of £50.00 + VAT will apply for Saturday deliveries.

For purchases of £350.00 + VAT or over:

Delivery will be free of charge for Monday -Friday deliveries and for Saturdays, the charge of £50.00 + VAT will apply.

There may be a surcharge to certain parts of The UK - please call us to check.
The above charges apply only to wood products: Laminate, Engineered and Solid.
For carpet deliveries please call us on 0800 055 6265

Goods must be checked on delivery. It is the purchaser’s responsibility to check each board prior to laying. We recommend that a professional wood fitter is employed for all installations. Floorsave cannot be held responsible for fitting complaints. However, if you have a complaint concerning your wood flooring after fitting a fee of £67.50 + VAT is chargeable for an independent inspection. This fee is refundable if it is found that the floor has a manufacturing fault.

Our couriers do their utmost to ensure your goods arrive in perfect. condition. In the unlikely event of goods arriving damaged it is imperative that you contact us immediately on 0800 055 6265 before signing for the item(s). Under no circumstances will we accept a claim for damages or shortages if it is not noted when signing for the delivery.

Warranties not shown on the website carry a minimum of 10 years on wearability.

We strongly recommend storing the wood in the room it is to be installed prior to fitting; 1 week for solids, 48 hours for laminate and engineered. Wood cannot be acclimatised in areas that have been recently plastered. Packs should be laid flat & away from any direct heat source i.e. heaters & radiators. Click here to see our installation guide.

Before laying any floor it is strongly recommended that a damp meter reading test is carried out. If your wood floor is to be installed over a concrete base a Damp Proof Membrane (DPM) is required.

Wood is a natural product and no two pieces are alike so the colours on this web site may vary from the actual wood samples. We strongly recommend you obtain a sample of the floor prior to ordering. See the link on the top bar of the web page to order a sample. A small sample can only give you an indication of the colour of the wood and not the variation of colour and grain or grading.

If you have any questions about purchasing any of our products or any of the points raised here; if you're not sure about how much wood to order for instance, please call one of our sales advisors on 0800 055 6265 or email us at: sales@123flooring.co.uk